What I Learned from 3 Islands and the Tango
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What I Learned from 3 Islands and the Tango In late February I traveled to Auckland where I fulfilled a speaking engagement before embarking on a cruise through the south Pacific. Now that I’m back, here are a few lessons I learned. New Zealand: There’s no substitute for the personal touch. While in New Zealand, […]
Magical Brand Experiences: A Tale of Two Twitters, Part 2
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Magical Brand Experiences: A Tale of Two Twitters, Part 2 As I stated last time, I recently had the occasion to attend two conventions in two different cities and had a remarkably negative experience with a hotel. However, I had a tremendously positive experience the following week which illustrates how magical it is when a […]